Privacy Policy

This Privacy Policy sets out how Senterra ("we", "us", "our") collects, uses, and protects personal information provided to us by people who enquire about or participate in our retirement education programmes. Our registered address is 64 Charoenmuang Road, Mueang, Chiang Mai 50000, Thailand.

We take your privacy seriously. We do not sell personal data to third parties and we do not use it to market financial products on behalf of other organisations.

1. Information We Collect

When you contact us via the form on our website, by email, or by telephone, we may collect the following:

• Your full name
• Your email address
• Your telephone number (if provided)
• The content of any message you send us
• Your programme preferences or questions

We also collect limited technical data when you visit our website, such as browser type, pages visited, and time of visit. This data is collected in aggregate and is not linked to individual identities unless you submit a contact form.

2. How We Use Your Information

We use the information you provide in order to:

• Respond to your enquiry
• Confirm your programme enrolment and send relevant session details
• Contact you about waiting-list availability for sessions
• Send follow-up communications after a programme, if you have indicated you are happy to receive them
• Maintain records necessary for the operation of our organisation

We do not use your personal data to create marketing profiles, and we do not share it with financial services companies, advertisers, or data brokers.

3. Legal Basis for Processing

We process your personal data on the basis of your consent (which you give by submitting a contact form or enquiring directly) and, where applicable, on the basis of our legitimate interest in responding to enquiries and managing programme participation.

4. Data Retention

We retain contact information for as long as is reasonably necessary to manage our relationship with you. If you have not participated in any Senterra programme and have not been in contact with us for more than two years, we will remove your details from our active records unless there is a legal or administrative reason to retain them.

5. Third-Party Services

Our website may use third-party tools for analytics (such as Google Analytics) and advertising measurement. These tools may collect limited data about your visit using cookies. You can manage your cookie preferences via the cookie consent option on our website.

We do not control the privacy practices of third-party platforms and encourage you to review their own policies where relevant.

6. Data Security

We take reasonable technical and organisational steps to protect your personal data from unauthorised access, loss, or misuse. Access to personal data within our organisation is restricted to those who need it to perform their responsibilities.

7. Your Rights

You have the right to:

• Ask what personal data we hold about you
• Request that we correct inaccurate information
• Request that we delete your data, subject to any legal obligations
• Withdraw consent for communications at any time

To exercise any of these rights, please contact us at [email protected] or call us on +66 53 627 9180.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. We encourage you to check this page periodically if you want to stay informed about how we handle personal information.

9. Contact

If you have questions about this policy, please contact us:

• Address: 64 Charoenmuang Road, Mueang, Chiang Mai 50000, Thailand
• Email: [email protected]
• Phone: +66 53 627 9180